Support

DTI takes pride in offering quality solutions and top tier maintenance support to ensure high operability and performance rates. DTI customer support provides your organization with the assurance you need to manage your business.

DTI offers a full range of support services to ensure that you derive maximum benefits from your system integration. Our services include custom designed systems, extended maintenance plans, telephone support, product upgrades, and technology updates. To ensure our customers receive timely and effective incident response DTI has implemented a multi-tiered support infrastructure. Our support approach strives to quickly allocate the resource(s) needed to resolve any customer issue as quickly and effectively as possible.

DTI’s front-line help desk staff is fully certified in all of our supported imagining solutions and fluent with DTI’s implementation and best practices policies. The DTI Help Desk consistently resolves many issues upon the client’s initial call. If a particular issue cannot be resolved on the initial call, the Help Desk will issue a service ticket and assign a DTI engineer for further troubleshooting and remediation.

As technology rapidly changes and upgrades are released, DTI provides technology updates and wellness checks as part of our ongoing partnership and customer commitment.